BMN Boston text services · Effective November 8, 2026
Privacy Policy
AZ Home Solutions LLC operates the real estate team known publicly as BMN Boston. This policy applies to optional BMN Boston text services. Each service needs its own relevant choice. Availability depends on the service and registration status; publishing these terms does not enroll anyone.
Information collected and purpose
When you explicitly check the showing-text box and submit a successful showing request, we save your normalized mobile number, the showing request reference, the choice and notice you saw, their version, the policy links, the time and the booking channel. If you are signed in and booking for yourself, we also record your account reference. A guest's entry does not verify ownership of a number or create an authenticated account relationship.
We use this record to document your choice for showing-related texts and to handle preference questions. We do not automatically enroll existing contacts, other attendees, household members or clients booked by an agent. Leaving the box unchecked creates no new SMS consent and does not change previous consent history.
When you enroll or withdraw from a signed-in appointment, we record that separate choice, account and showing reference, number, exact disclosure and UTC time. During active service we also record delivery status, message references, cost evidence and bounded text content. Message content expires after 180 days; replies that cannot be identified expire after 30 days. We do not download attachments. Limited consent, suppression and delivery records may be retained to document choices, prevent unwanted texts and reconcile charges.
Use and sharing
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. This commitment applies to this showing-text program. Consent records are stored in our website database. Saving a booking preference or a phone number alone does not send it to Twilio. When you explicitly request active enrollment, Twilio Basic Lookup checks whether the number is valid and belongs to the United States; this does not prove phone ownership. No additional paid Lookup fields are requested. The messaging provider and carriers process the number and message information needed to deliver the texts you requested. Authorized personnel and service providers may access data as needed to operate the service, handle your choices or meet legal obligations.
Your choices and record retention
To withdraw your choice, ask about your record, or request correction or deletion, email mail@steve-novak.com. Reply STOP to opt out or HELP for assistance. You may also withdraw through the Texting preferences for your signed-in showing. We may retain a limited consent or withdrawal record to document your request and prevent unwanted messages. Revoking texting consent does not cancel a showing or stop separately requested email or app notifications.
See the website's general Privacy Policy for other website activity. This program policy and its SMS non-sharing commitment govern showing-text consent data. Read the SMS Terms & Conditions for message scope and current availability.
Separate optional account welcome
For the optional welcome, we record the registration source and time, your account, verified number, separate choice, exact disclosure and policy version, and withdrawal if requested. We recheck the current account, number, choice and opt-out record before sending. We retain limited consent, suppression and delivery evidence to document choices and prevent duplicate or unwanted messages. Welcome message content follows the 180-day limit described above.
We do not sell or share welcome-text opt-in data or personal information with third parties for marketing purposes. Twilio and carriers process the number, content and delivery information needed to provide the requested message. Existing contacts, imported accounts, household members and HOA signups are not enrolled by this feature. You may contact us using the details above to request correction or deletion, subject to retention of limited records needed to document choices, prevent unwanted messages and reconcile charges.
Separate client text preferences
When available, sign in to your website dashboard or the app's Profile screen, save and verify your own U.S. number, then make each separate, initially unchecked choice below. Verification, an account, a showing opt-in or a reply never enrolls you in another purpose. Consent is optional and is not a condition of purchase or service. Existing email and app alerts continue without texts.
I agree to receive BMN Boston texts for human replies about my account and property inquiries, including photos. Consent is optional and not a condition of service or purchase. Message and data rates may apply. Frequency varies. Reply STOP to stop all BMN texts; HELP for help.
I agree to receive BMN Boston texts for one daily automated text digest of new listing updates for my selected saved search. Consent is optional and not a condition of service or purchase. Message and data rates may apply. Frequency varies. Reply STOP to stop all BMN texts; HELP for help.
I agree to receive BMN Boston texts for one automated reminder per upcoming deadline for my selected transaction. Consent is optional and not a condition of service or purchase. Message and data rates may apply. Frequency varies. Reply STOP to stop all BMN texts; HELP for help.
Listing digests summarize updates already delivered by your selected saved search. Choose daily or weekly on Monday; there is no text when no new delivered update is available. Pausing, deleting or choosing None for that search stops its texts too. Deadline reminders require a current, explicitly linked transaction and a recent deadline record; a reminder may be delayed or skipped and is not a guarantee of timely notice, legal advice, an extension or a waiver. Confirm deadlines with your agent or attorney.
Listing digests are sent only between 7 a.m. and 8 p.m. Eastern. Other texts in these programs may be sent at any hour. Sending may be limited by availability. Message and data rates may apply; delivery is not guaranteed. Reply STOP to stop all BMN texts, or HELP for assistance. START alone does not restore consent. You may withdraw each preference in the same screen. Changing your number retires earlier choices. Contact mail@steve-novak.com or (617) 955-2224 for help.
We record your verified number, exact account and search or transaction reference, purpose, cadence, disclosure, policy version, time and withdrawal. Each delivery rechecks those permissions. Message content is removed locally after 180 days, and unmatched incoming content after 30 days. Limited consent, suppression and cost evidence may remain to honor your choices and reconcile delivery. We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes. Twilio and carriers process the number and message information needed to deliver your requested texts.
Account/property conversations may include JPEG or PNG photos. Do not text financial records, identity documents or other sensitive information. Outgoing photos are resized and re-encoded to remove embedded metadata, kept in private storage and supplied to the messaging provider through a link that expires after ten minutes. Authorized operators can view incoming photos through an authenticated provider request. Local photo copies expire after 30 days; we request deletion of Twilio's copies at that time and retry failed deletions. Copies already delivered to a recipient or retained by their carrier cannot be recalled.
Separate optional rental-request texts
A new residential rental request receives an email with a private link to the broker-fee information and payment-timing amendment. Open that link, request a verification code for your own U.S. number, then select the initially unchecked rental-text choice and submit it when available. You can acknowledge the disclosure and continue by email without choosing texts or creating an account.
I agree to receive BMN Boston texts about this rental request, including the broker-fee disclosure, acknowledgment confirmation and human replies. I control this U.S. mobile number. Consent is optional and is not a condition of service. Frequency varies. Message and data rates may apply. Reply STOP to stop all BMN texts; HELP for help.
Rental messages include the current disclosure link, a request to reply YES to acknowledge receipt, acknowledgment confirmation and human replies about that request. Frequency varies. Texting ends when the request expires after 30 days, becomes ineligible, or you withdraw it. STOP stops all BMN texts; START requires a fresh choice. Texts may be sent at any hour. Message and data rates may apply.
A YES or web acknowledgment records receipt only. It does not sign the forms, hire a broker, agree to a fee or confirm a tour. We establish actual representation separately, disclose the exact applicable fee, and retain the completed documents or the required refusal notation. Under the accompanying payment amendment, a tenant brokerage fee is due only at lease signing or tenancy creation; no fee is owed without a tenancy. Landlord-represented rentals have a separate landlord-paid fee notice.
We retain the request, contact information, exact disclosure revision, acknowledgment method and reference, agent review, and optional text-consent/withdrawal record. The private link expires and changes when terms change. Only authorized personnel may review the record. Form and receipt records may be kept for at least three years to document the rental disclosure; texting content follows the shorter limits above. We do not sell or share SMS consent or personal information with third parties for marketing. Twilio and carriers process the information necessary to deliver requested texts.
Additional planned text choices
We are preparing optional account/security notices (excluding verification codes), seller and homeowner reports, requested property-service and BMN-managed rental updates, and staff/agent task and scheduling notices. These choices will be offered separately when the relevant service is available and your role or client relationship is verified. A present showing, rental, listing or transaction choice does not enroll you in these future services.
We also plan a separate optional written choice for first-party BMN marketing: market updates, property/open-house invitations, valuation offers, app or feature news, past-client follow-up, and review/referral or satisfaction requests. This choice will be initially unchecked, identify these topics, be unnecessary for any purchase or service, and limit marketing to four messages per month. It is not active merely because you created an account, subscribed to email, requested service or replied YES to a disclosure. No purchased lists or third-party promotions are included.
Before any new choice is enabled, its screen will state the topics and frequency and link these terms and our SMS Privacy Policy. All such messages use the same STOP/HELP and non-sharing rules. Independent associations or other legal brands are not enrolled under this BMN program.
Optional phone verification
When you explicitly request a code, Twilio checks the U.S. number and sends a verification SMS. Message and data rates may apply. We use the code only to check possession of that number. It does not subscribe you to messages, sign you in, link accounts or grant access to any property, deal or association.
Codes expire after ten minutes. We limit requests by account, number and a keyed network-prefix identifier to prevent abuse. We do not store the submitted code. We record the request and provider references, number, outcome, timestamps and cost evidence. Possession evidence expires after 30 days; priced verification records have their number and network identifier removed after 31 days. Unresolved delivery or billing records may be kept longer for review. Our SMS opt-in non-sharing commitment also applies to verification data.
